RALEIGH, N.C. (April 14, 2020) – Power management company Eaton today announced a new milestone in intelligent power solutions with its redesigned PredictPulse™ remote monitoring and management service. A completely new user experience for web browsers and mobile devices–based on feedback from more than 100 customers–makes it easier than ever for data center and information technology (IT) managers to monitor the health of their power infrastructure and respond to critical events from wherever they may be.
"Since its introduction, Eaton's PredictPulse has been a pioneer in connected power solutions," said Michael Regelski, senior vice president and chief technology officer, Electrical Sector, Eaton. "Now, advancements in digital innovation and Internet of Things connectivity have increased users' expectations for secure, real-time access to system data and a robust, intuitive user experience. We listened to our customers and rebuilt PredictPulse in a way that advances its pioneering functionality and provides users with a new remote monitoring experience."
The new version of PredictPulse offers a completely redesigned user interface for both browsers and mobile devices. The new mobile portal interface gives users a view into real-time data, trends, events, service history and alarms from any mobile or tablet device, along with a new PulseScore™ feature to communicate the overall health of a user's uninterruptible power system (UPS).
Users benefit from additional, innovative new features that include:
- Intuitive and easily digestible, at-a-glance reports that tell users what happened, where and when.
- The new PulseScore, replacing the previous Relative Performance Index (RPI), gives users a new and better way to quickly communicate how their devices or locations are performing.
- Unmatched flexibility for locations and users, with the power to self-manage how co-workers can view site level devices and notifications (email, SMS, phone), with an unlimited number of users and devices.
- A new notification system, providing SMS text, email and call notifications, as well as manageable notifications for critical alarms and non-critical events.
- An improved PredictPulse app with access to real-time status updates.
- Cost-effectiveness, saving users time and money with the ease of receiving notifications of future service.
The new additions to PredictPulse apply to Eaton's PredictPulse Insight service, which adds predictive analytics to anticipate the risk of component failure as well as a verification site visit to confirm or replace components. With PredictPulse Insight, users can mitigate downtime risks associated with battery, capacitor, fan and air filter failures and proactively replace components before they fail, extending the life of investments and addressing potential problems before they happen.
Additionally, with cybersecurity continuing to be a top-of-mind concern for data center and IT managers, PredictPulse offers a robust cybersecurity plan built around outbound-only SMTP email without firewall changes or inbound data. This means PredictPulse has no remote-control capability, ensuring power infrastructure is never at risk. PredictPulse is fully compatible with Eaton's Gigabit Network Card (Network-M2), the first UPS connectivity device to meet the UL 2900-2-2 cybersecurity standard.
Retail giant Ralph Lauren leverages the PredictPulse service to monitor a convoy of Eaton 9PX and 5PX UPSs deployed throughout multiple store sites. The service provides Eaton with the insight needed to make recommendations and take action on behalf of the organization.
"With PredictPulse, we're able to take care of problems before they impact the store," said Elvin McLaughlin, IT manager, Ralph Lauren. "Now I don't have to take my managers off of the sales floor to be looking for UPS details in some data closet."